01Orange
Several digital customer relationship initiatives and conversational platforms: chatbots, messaging, and mobile applications.
About F&P
/ Team · Co-founder
François Kerloch
Co-founder of F&P Digital Consulting. More than 17 years at the intersection of strategy, product and technology, in large international organizations as well as in his own ventures.
/ 01 · Profile
Strategy, product and technology
François Kerloch is a digital transformation consultant and product leader with more than 17 years of experience in international environments. He has supported complex organizations in designing, deploying, and scaling digital platforms.
His approach combines three dimensions that are often kept separate in organizations:
Strategy
Product
Technology
/ Areas of expertise
API platforms and large-scale digital systems
Customer experience transformation
Digital product structuring
Product team governance and organization
Process optimization and data-driven decision making
/ 02 · Field experience
Experience built in the field
François has held various roles throughout his career: consultant, project manager, product owner, product lead. This diversity of experience gives him the ability to understand organizations from the inside.
02Roche Pharma
Led digital platforms as Lead Product Owner, with full responsibility for projects spanning UX, development, and operations.
03Accor
Working on the group API platform, at the heart of the company's digital strategy: API governance, API gateways, developer portals, API adoption by product teams.These assignments sit at the boundary between technical architecture, product, and organization.
04Pernod Ricard
Service Desk transformation support: KPI definition, performance dashboard industrialization, and change management rollout across subsidiaries.
05TotalEnergies
Webfactory deployment in subsidiary: requirements scoping, site migration, and end-user training.
06Valeo
Customer Success Manager via Capgemini/Mov'InBlue, managing 3 key accounts (Spain, UK, France) on a car-sharing and fleet management solution. Product development and performance KPI tracking.
07Sofrecom
Telecom and mobile money engagements across France, Europe and Africa: product roadmap framing, multi-country digital project delivery and support to local subsidiaries on their operational challenges.
08TECHVIEW SASFounder · 2008–2014
While studying at Telecom Business School, François founded TECHVIEW, a company focused on B2B and B2C web applications. Business model design, product roadmap management, traffic generation (SEO, affiliate marketing), conversion tracking, and community management. This is where his passion for product, fast iteration, and data-driven results was born.
These engagements trace François's own career, as a consultant, project manager, product owner or product lead, including on behalf of other companies. They describe his experience; they are not a list of current F&P Digital Consulting clients. TECHVIEW is a company separate from F&P.
/ 03 · Approach
An approach forged by experience
After more than seventeen years supporting digital projects in large organizations, one observation comes up repeatedly:
Projects rarely fail because of the technology.
They fail because:
- the product vision is unclear
- teams are not aligned
- tools are deployed without transforming practices
- solutions come from outside without being embraced by the organization
François co-founded F&P to address exactly these situations.
/ 04 · Today
Building, from TECHVIEW to F&P
As co-founder of F&P, François leads the company's vision, its consulting engagements and the design of its solutions. He finds there what has driven him since TECHVIEW: designing a product, iterating on it, measuring what it actually delivers.
That is also why F&P does not stop at consulting: the company builds its own solutions, presented with their actual status on the Solutions page.
He works alongside Pilar Faci, co-founder, who leads F&P's brand, marketing and business development.
/ Get in touch
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