01
2 to 3 weeks
Mapping the current state
Field observation, user interviews, modeling processes as they actually function.
/ Expertise · PROCESS OPTIMIZATION
Process optimization
What takes two hours today should not take two hours tomorrow.
Inefficient processes cost more than time. They wear down teams, multiply errors and cap growth. We map what is actually happening, identify what can be simplified or automated, and implement it with your teams.
What it actually looks like
We always observe before we act. Mapping a process on paper is not enough: we follow what your teams actually do, step by step. We surface duplications, unnecessary back-and-forth, manual data entry that could be eliminated. Only then do we design solutions, involving the users so they understand and accept what changes.
How it unfolds
02
1 to 2 weeks
Identifying opportunities
Analyzing bottlenecks, evaluating automation potential, estimating possible gains.
03
2 to 4 weeks
Designing solutions
Co-designing target processes with teams, selecting the right tools, prototyping and validating.
04
3 to 6 weeks
Rollout and support
Progressive implementation, testing, user training, adjustments along the way.
What you receive
- 001 Full map of current processes (AS-IS)
- 002 Target process map (TO-BE) with estimated gains
- 003 Functional specifications for automations to be deployed
- 004 Tested and operational automations
- 005 User documentation and training materials
- 006 Dashboard tracking realized gains
Frequently asked questions
Our processes are complex and poorly documented. Where do we start?
That is the situation in most organizations, and exactly why we start with field observation before any modeling. Real processes often look nothing like the official ones, and it is by watching people work that we find the real leverage points.
Our teams worry that automation will eliminate jobs. How do we handle that?
It is a legitimate concern that needs to be addressed directly, not avoided. In most cases, automation does not eliminate positions: it eliminates repetitive tasks that have no value for the business or the people doing them. We work with leadership to define a clear position on the topic before starting the program.
What tools do you use for automation?
Our choice of tools depends on your context: existing systems, internal skills, budget. We work with platforms like Make, Zapier or Power Automate as needed. We do not resell any particular tool and have no commercial partnerships that would influence our recommendations.
How do we make sure automations still work in a year?
By documenting everything rigorously and training your teams to maintain these automations on their own. Our goal is that you do not depend on us to keep what was built running. We always hand over full documentation and the necessary access so you stay in control of your tools.
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/ Expertise
Other areas of expertise
Engagements often combine several areas. The usual path: audit, strategy, then support and performance.
Tell us where your teams are losing the most time
Share the processes that frustrate you most. We will give you an honest read on what is fixable and how quickly. Strategy often follows once the ground is cleared.
Get in touch